Fan Rewards Terms & Conditions

Menu

Last updated September 17, 2025

 

  1. ABOUT US AND THESE FAN REWARDS TERMS
    1. These Funko Fan Rewards Program Terms (“Fan Rewards Terms”) apply to your access to and participation in the Funko Fan Rewards Program (“Fan Rewards Program”).
    2. When you sign up to participate in the Funko Fan Rewards Program, you will enter into a legally binding contract as follows depending on where you are resident / domiciled:
      1. IF YOU ARE A CONSUMER RESIDENT / DOMICILED IN THE USA, CANADA OR MEXICO – you will enter into a legally binding contract with Funko, LLC which is a company registered in the State of Washington, USA under company number 602 469 782 and with its registered office at 2802 Wetmore Avenue, Everett, WA 98201, USA (“Funko US”). This means that Funko US is responsible for running and operating the Fan Rewards Program in your jurisdiction, and for all aspects of your individual participation in the Fan Rewards Program.
      2. IF YOU ARE A CONSUMER RESIDENT / DOMICILED IN THE UNITED KINGDOM (“UK”) OR EUROPEAN UNION (“EU”) - you will enter into a legally binding contract with a different entity - being Funko UK Limited which is a company registered in England and Wales under company number 10506769, with VAT number 260 5148 24, and with its registered office at 21 Holborn Viaduct, London, United Kingdom, EC1A 2DY (“Funko UK”). This means that Funko UK (not Funko US) is responsible for running and operating the Fan Rewards Program in your jurisdiction, and for all aspects of your individual participation in the Fan Rewards Program.
    3. In line with the foregoing, where we use the terms “Funko”, “we”, “our” or “us” in these Terms, we mean either Funko US, Funko UK, or both (depending on what the context requires, which will be clear from the drafting).
    4. Please read these Fan Rewards Terms carefully. These Fan Rewards Terms govern your use of and access to the Fan Rewards Program, and are in addition to your rights and obligations under our  Terms & Conditions . By participating in the Fan Rewards Program, you agree to these Fan Rewards Terms and also to the  Terms & Conditions . If you do not agree to these Fan Rewards Terms and the  Terms & Conditions , do not participate in the Fan Rewards Program.
    5. Capitalized terms not defined in the Fan Rewards Terms have the meanings given to them in the  Terms & Conditions . These Fan Rewards Terms are Supplemental Terms under the  Terms & Conditions , and the Fan Rewards Program is a Service under the  Terms & Conditions . To the extent there is a conflict between these Fan Rewards Terms and the  Terms & Conditions  as relevant to the operation of the Fan Rewards Program specifically, these Fan Rewards Terms will govern such conflict.
    6. Further, please note that we only use your personal information in accordance with our Privacy Policy.

    1. FOR CONSUMERS DOMICILED/RESIDENT IN THE USA, CANADA OR MEXICO (ONLY): THE  TERMS & CONDITIONS  REQUIRE THAT EXCEPT (I) FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN SECTION 24 OF THE  TERMS & CONDITIONS , (II) WHERE YOU EXERCISE YOUR RIGHT TO OPT OUT OF ARBITRATION AS DESCRIBED IN SECTION 24.12 OF THE  TERMS & CONDITIONS , OR (III) TO THE EXTENT PROHIBITED BY LAW, DISPUTES BETWEEN YOU AND FUNKO WILL BE RESOLVED SOLELY ON AN INDIVIDUAL BASIS AND NOT AS A CLASS ARBITRATION, CLASS ACTION, ANY OTHER KIND OF REPRESENTATIVE PROCEEDING, OR BY JURY TRIAL. 
  2. FAN REWARDS PROGRAM OVERVIEW

The Fan Rewards Program is a customer loyalty program that is free of membership fees. It allows you to accumulate points (“Fan Rewards Points”) by completing eligible activities or making purchases as specified in Section5below. Fan Rewards Points may be redeemed in exchange for Fan Rewards, as specified in Section6of these Fan Rewards Terms. Fan Rewards Points expire in accordance with Section8below.

  1. ELIGIBILITY
    1. Consumers only . Only consumers may use our Fan Rewards Program, and the Fan Rewards Program is solely intended and made available for personal, non-commercial use. Corporations, associations, or other groups or legal entities, may not participate in the Fan Rewards Program. Each jurisdiction has its own definition for who constitutes a “consumer” but in principle you are a consumer if you are a natural person and if you are acting for purposes that are wholly or mainly outside of your trade, business, craft or profession.
    2. For the avoidance of doubt and insofar as is permitted by applicable law, Funko shall have no liability to any member for any loss of profit, loss of business, business interruption, or loss of business opportunity. This Section 3.2 does not apply to consumers resident / domiciled in Spain or Germany.
    3. Age.  Users under eighteen (18) years of age (or the age of legal majority where the user lives) may only use our Fan Rewards Program under the supervision of a parent or legal guardian who agrees to be bound by these Fan Rewards Terms. The parent or legal guardian of a user under the age of eighteen (18) (or the age of legal majority) is fully responsible for the acts or omissions of such user in relation to our Fan Rewards Program. If you are a parent or legal guardian and you believe that your child under the age of eighteen (18) is using our Fan Rewards Program without your consent, please contact us at [email protected]. 
    4. Jurisdiction.  You may only enroll in and use the Fan Rewards Program in jurisdictions authorized by us. Enrollment in and use of the Fan Rewards Program is currently authorized only in the United States, Canada, Mexico, United Kingdom, France, Germany, Spain and some other EU countries (excluding at this time Italy) where Funko may choose to offer participation in the Fan Rewards Program in its sole discretion from time to time.
  2. YOUR INFORMATION / JOINING THE FAN REWARDS PROGRAM
    1. To enroll in the Fan Rewards Program, you must create or have an account with us and register for the Fan Rewards Program on our website at  https://www.funko.com/gb/fanrewards-join
    2. Once enrolled in the Fan Rewards Program, you can view and manage your Fan Rewards Points through your account with us. For more information regarding your account and restrictions applicable to your account, please see our  Terms & Conditions .
  3. EARNING FAN REWARDS POINTS
    1. You can start earning Fan Rewards Points once you have enrolled in the Fan Rewards Program by:
      1. Participating in qualifying promotional activities or other opportunities that we may offer from time to time. Fan Rewards Points for participation in promotional activities will be awarded as described in the applicable promotional offer and relevant terms; and
      2. You may also be able to earn Fan Rewards Points by making qualifying purchases through our Services. Fan Rewards Points for purchases will be awarded as described in the relevant terms for the applicable purchase.
    2. Qualifying promotional offers and purchases may be subject to additional terms. Please review the additional terms applicable to each qualifying promotional offer and purchase. If the terms for a qualifying promotional offer or purchase conflict with these Fan Rewards Terms, the terms for the particular promotional offer will govern. Certain exclusions apply, as further described below in Section5.4.
    3. Generally, Fan Rewards Points will be added to your account within twenty-four (24) hours of the occurrence and completion of the applicable promotional activity or purchase, unless an exclusion set forth below applies.
    4. Exclusions.
      1. Fan Rewards Points can only be earned for qualifying promotional activities that you have personally undertaken or qualifying purchases that you have personally made, unless otherwise indicated in writing by us.
      2. You cannot earn Fan Rewards Points on purchases of gift cards, tax, gratuities, promotional discounts, purchases made by redeeming your Fan Rewards, and other items as we may decide from time to time.
      3. Fan Rewards Points will not be awarded on fraudulent, returned, refunded, or canceled promotional activities or purchases.
      4. If a promotional activity that earned you Fan Rewards Points is canceled by you or you do not attend such promotional activity, of if you return or obtain a refund for an item that earned you Fan Rewards Points, then any Fan Rewards Points you accrued and that were added to your Fan Rewards Points balance from the applicable promotional activity or purchase will automatically be deducted from your Fan Rewards Points balance and removed from your account. 
      5. Fan Rewards Points accumulated under the Fan Rewards Program are personal and promotional. This means that they have no cash value, cannot be sold, cannot be paid out to you in cash, and cannot be transferred to or redeemed/used by any other person.
      6. Fan Rewards Points may only be earned as stated in this section5and may not be purchased (or earned in any other way). 
  4. USING OR REDEEMING FAN REWARDS POINTS
    1. Fan Rewards Points may be redeemed for items or for promotional activities or other opportunities that we may offer from time to time (“Fan Rewards”). There may be a limited number of a particular Fan Reward available, and those Fan Rewards will be delivered on a first-come, first-served basis. Certain use restrictions apply, as further described below.
    2. Use restrictions.
      1. Fan Rewards Points cannot be used or redeemed on previous orders. 
      2. It is also not possible to use or redeem Fan Rewards Points during the same transaction in which they were earned, unless specifically indicated by us in writing. 
      3. You are responsible for any taxes related to any Fan Reward that is an item that you purchase with Fan Rewards Points.
      4. Fan Rewards may have certain restrictions including expiration dates and short, time-limited redemption periods that are governed by terms that are in addition to these Fan Rewards Terms. Please review the terms applicable to each Fan Reward carefully.
    3. Subject to us giving you at least thirty (30) days' prior notice:
      1. The number of Fan Rewards Points required to redeem any Fan Reward may be substantially increased, any Fan Reward may be withdrawn, and restrictions on any Fan Reward or its redemption may be imposed by us or our designee, or the third-party business partner supplying the Fan Reward.
      2. We also reserve the right to substitute Fan Rewards of comparable or greater value if any redeemed Fan Reward becomes unavailable for any reason.
      3. Fan Rewards pictured in point-of-sale, online, television and print advertising, promotional packaging, and other Fan Rewards Program materials are for illustrative purposes only. The actual Fan Reward may vary from the Fan Reward pictured.
      4. This Section6.3It does not apply to consumers residing in Germany.
  5. RETURNS, CANCELLATIONS, AND NO-SHOWS
    1. If you use or redeem Fan Rewards Points for a Fan Reward that is a good (rather than a service) - you may not return or obtain any refund or exchange for such goods.
    2. If you use or redeem Fan Rewards Points for a promotional activity which is cancelled by us (in the limited circumstances permitted by these Fan Reward Terms), any Fan Rewards Points that were deducted from your Fan Rewards Points balance for the applicable promotional activity will automatically be added back to your Fan Rewards Points balance. However, if you do not attend a promotional event for which you used or redeemed Fan Rewards Points, any Fan Rewards Points that were deducted from your Fan Rewards Points balance for the applicable promotional activity will NOT be added back to your Fan Rewards Points balance.
  6. FAN REWARDS POINTS - EXPIRATION AND DELETION
    1. Expiration.
      1. To the extent that you do not earn or redeem any Fan Rewards Points for a period of one (1) year, all of your unused Fan Rewards Points will expire. Expired Fan Rewards Points are deducted from your Fan Rewards Points balance and removed from your Fan Rewards account. Funko will send an email to you, at the email address provided at the time of registration, thirty (30) days prior to the expiration date of Fan Rewards Points. FOR CONSUMERS DOMICILED IN GERMANY ONLY, THE FOLLOWING APPLIES INSTEAD OF THE FOREGOING: The expiration date is not one (1) year, but three (3) years starting from the end of the year in which you earned the relevant Fan Rewards Points that are subject to expiration.
      2. Also, see Section 9 below of these Fan Rewards Terms for information about the impact a suspension or termination of your enrollment in the Fan Rewards Program will have on your Fan Rewards Points.
      3. You can check the validity periods remaining on any of your Fan Rewards Points by contacting us at [email protected].
    2. Deletion. Funko may delete Fan Rewards Points from your account in the following circumstances and, except as provided below, without notice:
      1. If Fan Rewards Points have been credited as a result of your culpable breach of these Fan Rewards Terms (or our Terms & Conditions), for example, because of your misuse or fraudulent action.
      2. If Fan Rewards Points have been credited for an order/purchase that has been partially or fully refunded for any reason and in the case of a partial refund, only the Fan Rewards Points for the amount of the partial refund will be deducted.
  7. CHANGES TO THESE FAN REWARDS TERMS / THE FAN REWARDS PROGRAM
    1. We reserve the right to change or eliminate the Fan Rewards Program and all or any portion of these Fan Rewards Terms or any policy pertaining to the Fan Rewards Program at any time and in its discretion (if, for example, there is a change in the law or our operations). We may discontinue or change the benefits of the Fan Rewards Program or merge the Fan Rewards Program with another loyalty or rewards program (if, for example, there is a change in the law or our operations). In either of the foregoing cases, we will give you at least thirty (30) days’ prior notice before effecting any changes and we will post the amended Fan Rewards Terms and update the “Last updated” date above. If you do not agree to the amended Fan Rewards Terms, you must stop participating in the Fan Rewards Program - you shall have the option to decide whether you wish to continue in the Fan Rewards Program or terminate your membership (which you can do in your account or by contacting us at [email protected]). Your continued participation in the Fan Rewards Program after the expiry of the thirty (30) day notice will be deemed to amount to your confirmed acceptance of the changes.
    2. FOR CONSUMERS DOMICILED IN GERMANY: Section 9.1 does not apply to you and this Section 9.2applies to you instead. We may not change the Fan Rewards Program (including by discontinuing or changing the benefits of the Fan Rewards Program or merging the Fan Rewards Program with another loyalty or rewards program) or change these Fan Rewards Terms or any policy pertaining to the Fan Rewards Program without your agreement.
  8. TERMINATION AND SUSPENSION
    1. If you breach any of these Fan Rewards Terms, we reserve our rights (subject to applicable law) to immediately do any or all of the following (without limitation):
      1. issue a warning to you;
      2. temporarily or permanently remove any User Content uploaded by you to the Services (if applicable);
      3. temporarily or permanently withdraw your right to use the Services including the Fan Rewards Program but also the Funko Services more broadly;
      4. suspend or terminate your Funko account;
      5. issue legal proceedings against you for reimbursement of all costs resulting from the breach (including, but not limited to, reasonable administrative and legal costs);
      6. take further legal action against you; and/or
      7. disclose such information to law enforcement authorities as necessary (subject to applicable data protection laws).

FOR CONSUMERS DOMICILED IN GERMANY, THE FOLLOWING APPLIES: Prior to exercising the rights under Section 10.1 (a)-(d), we will give you a warning notice specifying the alleged breach and granting you thirty (30) days from receipt of such notice within which you can cure such breach. We are entitled to exercise our termination rights under Section 10.1 (c) or (d) Without a warning notice if the breach cannot, by its nature, be reasonably cured or if we cannot be reasonably expected to wait out a remedy period under the given circumstance, reasonably considering your interests and our interests. Your and our statutory rights to terminate for cause shall remain unaffected.

    1. You may also terminate or cancel your enrollment in the Fan Rewards Program at any time by contacting us in accordance with Section11below.
    2. If your enrollment in the Fan Rewards Program is suspended or terminated for any other reason (whether by you or by us) in accordance with these Fan Rewards Terms, it will result in the suspension or termination of your ability to participate in the Fan Rewards Program. If your participation in the Fan Rewards Program is terminated, you will not be able to redeem any accumulated Fan Rewards Points and your Fan Rewards Points will be deleted from your account.
  2. COMPLAINTS, LIABILITY, DISPUTE RESOLUTION, GOVERNING LAW AND JURISDICTION
    1. For any dispute or claim that you have against Funko, that Funko has against you or that you have, or Funko has, in any case relating in any way to these Fan Rewards Terms or the Fan Rewards Program, or any aspect of the relationship between you and Funko as relates to these Fan Rewards Terms or the Fan Rewards Program, you agree that the provisions set out in the Terms & Conditions apply.

    1. If you have a question or complaint regarding the Fan Rewards Program, please send an email to [email protected]. You may also contact us by:

      1. If you are a consumer resident or domiciled in the US, Canada or Mexico: writing to us in the US at Funko, LLC, Attn: Funko Fan Rewards, 2802 Wetmore Avenue Everett, WA 98201; or
      2. If you are a consumer resident or domiciled in the UK or EU: writing to us in the UK at 21 Holborn Viaduct, London, United Kingdom, EC1A 2DY.