To our fans, followers, friends and loyal customers:
We have seen your recent feedback about some of the difficulties you have experienced with our 12 Days of Christmas promotion on Funko Shop website. Please know we absolutely read every tweet, every email, and every comment. We are sincere in saying we take the customer feedback to heart.
Our number one goal is always to provide the best experience possible, and we have not done so. We sincerely apologize, and we're taking immediate steps to improve the experience.
Starting tomorrow, our Wednesday exclusive releases will utilize our Pop Up Shop used for NYCC which helped our fans get their collectibles. We are committed to making improvements to our shop experience and thank you for the feedback.
We are lucky to have the best fans in the world, and you deserve the best experience we can provide. As we have more details on new features and improvements, we will share them here first.
Again, we apologize to all of you, and we are thankful for your amazing loyalty over the years. We know we need to do better.
- Team Funko